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Employer Pgi
Job Title Software Support Engineer, West Cork

Job Title: SaaS Support Engineer

Department: EMEA Operations

About Premiere Global Services, Inc. ¦ PGi

PGi is the world’s largest pure-play provider of collaboration software and services. PGi’s unified collaboration platform empowers business users and teams to connect, share ideas and manage projects with the simplicity and everywhere-access of the latest cloud technologies. PGi has a global presence in 25 countries, and its award-winning solutions provide a collaborative advantage to nearly 50,000 enterprise customers, including 75% of the Fortune 100™. In the last five years, PGi has helped over a billion people worldwide connect, collaborate and get work done—in teams, large groups and one-on-one. For more information, visit PGi at


The position

We are looking for a SaaS / DevOps Engineer to support our web collaboration products and 3rd party integrations including GlobalMeet and Skype. The successful candidate will have a strong background in both Windows and Linux systems in the cloud, and be capable of providing outstanding technical and engineering support. He/she will be part of a dynamic global team providing troubleshooting, configuration and deployment services from our EMEA headquarters in County Cork.


  • Installation, configuration, maintenance and troubleshooting of PGi’s web-based collaboration products and our audio conferencing equipment
  • Execute the building of automated environments for all of our platforms
  • Technical support of our infrastructure, systems, server environment
  • Document solutions and processes as part of execution
  • Resolve customer reported incidents in keeping with agreed response times and Service Level Agreements
  • Implement new projects and new technologies in accordance with agreed priorities
  • Participate in out of hours and bank holiday on-call rotation
  • Some scheduled weekend maintenance work


  • Native English speaking
  • Advanced Linux systems administration experience
  • Advanced Windows Server administration experience
  • Experience administering a Skype Server environment
  • Adaptability and ability to work on own initiative as well as within a team structure
  • Ability to learn new technologies independent of formalized training
  • Ability to work under pressure and to meet deadlines
  • Solid problem solving and troubleshooting skills
  • Working knowledge with public cloud computing environments such as OpenStack, Amazon AWS and/or Google Cloud services
  • Strong understanding of internet and web based technologies
  • Linux shell scripting experience (BASH, Perl, *NIX utilities, etc)
  • Some experience with SQL and database management
  • Solid understanding of internetworking IPv4 including TCP and UDP protocols, routing, IP subnet management, etc.
  • Familiarity with TCP/IP tracing and troubleshooting tools such as SSL capture and decryption, tcpdump, WireShark, etc.

Desired Additional Experience

  • Spanish, German or French fluency
  • Familiarity with *NIX/Windows interoperability such as Samba, etc.
  • Infrastructure automation background with Chef, Elastic Beanstalk, Cloud Formation, auto-scaling (or at least some experience with configuration management)
  • Experience with standard internet and *NIX related protocols (HTTP, HTTPS, WebSockets, SMTP, DNS, NTP, NFS, etc)
  • Good working understanding of SSL/TLS including certificate management, etc.
  • Experience with debugging and troubleshooting network packet and application flows
  • Specific database management experience in MySQL including replication setup and maintenance
  • Specific experience in Amazon AWS (EC2, RDS, VPC, CloudFormation, S3/CloudFront, etc.)
  • Systems administration experience in Windows server environments
  • Experience in standard media streaming protocols such as RTMP, RTSP, HLS, etc.
  • Some software development/programming experience in JAVA, Ruby, C++, C#, etc.
  • Experience with source code control system concepts in Subversion or GIT/GitHub
  • SIP and RTP

Behavioural Criteria/Competencies:

  • Listening and patience
  • Ethics, values, integrity and trust
  • Functional technical skills, business acumen and written communication
  • Time management and priority setting, activity orientated
  • Good influencing skills, internal relationship and conflict management
  • Goal orientated, drive for success and learning on the fly
  • Composure and dealing with ambiguity
  • Problem solving
  • Approachability and compassion
  • Understanding others and organisational agility
  • Customer focus
  • Drive and enthusiasm
  • Excellent written and oral communication skills
  • Ability to explain and discuss technical topics both with less-technical and more-technical staff
  • Team player
  • Proactive approach
  • High level of commercial awareness
  • Ability to work well under pressure
  • Ability to leverage creative solutions and apply best practice-based solutions where applicable
  • Ability to demonstrate solid reasoning skills with empirical analysis

PGI Benefits

We’re not a one-dimensional place to work. Sometimes we’re very serious, because we take our business seriously. Sometimes we’re playful, because we have so much fun with what we do. A few things we consistently are:

  • o Customer focused
  • o Product innovators
  • o Tight-knit teammates
  • o Proud to be PGi

We offer you :

  • o Competitive salary
  • o Company pension
  • o Healthcare & other benefits
  • o Career opportunities with a leading Global employer

This job originally appeared on
Location Clonakilty, West Cork, Cork
Date Added 105 days ago
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