French Technical Support - Tier 2
Technical Support Tier 2 with French. Voxpro is an award winning outsourcing organisation. The connection between our employees and our customers enables our teams to flourish and provide exceptional customer service, setting the standard to 'wow'. We now have exciting opportunities for a French T echnical Support Tier 2 for one of our Global clients. Role Description: This is a fantastic and challenging opportunity to work in Technical Support. You will be the technical help for escalated cases from Tier 1 Technical Agents. You will troubleshoot quickly and efficiently, providing information and solutions to Tier 1 and do so with the highest standards of professional customer service with the clients and customers needs a priority. Responsibilities: Manage escalated cases both via emails and phone by providing deeper technical explanations. Provide an accurate answer to the Tier 1 agents for passed back cases. Report bugs into clear and specific technical tickets. Working with internal systems you will document each query via a client ticket system. Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge share. Maintain and support quality and statistical standards at all times. Working as part of a team, you will work to both individual and group targets. Requirements: Fluent in English and French. In-dept knowledge of how a REST API works. Excellent verbal and written communications skills, you will also have excellent attention to detail. Proven resolution, logical troubleshooting, customer service and customer satisfaction skills. Strong problem solving / resolution skills. Excellent listening, probing and de-escalation skills. Ability to learn quickly and be passionate about learning new concepts, technology and processes. Possess strong analytical skills with excellent communication, literacy & interpersonal skills. Have the ability to handle multiple tasks and prioritise on an on-going basis. Available to work a variety of shifts including some weekends. Competencies: Passionate about delivering exceptional customer service. Build strong relationships with customers, clients and agents. Work well within a team and can motivate other team members. Focused on meeting/exceeding targets. An excellent time manager with the skills and ability to prioritise workloads. Self-motivated with a high level of initiative and attention to detail. Committed to continuous development. Quality focused. This job originally appeared on RecruitIreland.com.
103 days ago