Medical Liaison (German)
A Cork based Pharmaceutical client require a Bilingual Scientist (German-English. A background in Science is important Chemistry/Biology etc. I'm happy to consider bi-lingual graduates. Other Technical Degrees will be considered. Key duties of the role include ( but not limited to ). Handling calls requesting product information from healthcare professionals. • Answering calls in a courteous, professional manner with predefined answers/resources. • Handling of queries from patients by providing balanced & accurate data. • Identification of queries containing either adverse events or product quality complaints. • Accurate recording of all medical communication transactions into the database. • Facilitates fulfilment of customers’ requests. • Escalate all enquiries without predefined answers to a more specialized area. • Other duties and special projects that are assigned by management. (experience related. • Utilize computer technology to handle high call volumes. • Ensures optimal customer satisfaction. Other duties : Excellent written skills to succinctly, accurately respond to customers queries. Able to respond flexibly and empathetically to customer needs. Proactive, analytical and pragmatic approach to problem solving. Able to work under pressure, juggling short deadlines and multiple priorities. Good time management skills. One year or more in a Customer Service role. Fluency in German is essential. An excellent salary is an offer to the successful candidiate. For more information please call Colin or E-Mail firstname.lastname@example.org. This job originally appeared on RecruitIreland.com.
103 days ago