Customer Operations Associate

Pe Global

Cork

Responsibilities. Deliver services on time, to specification as per service levels agreements. Be accountable for leading elements of the customer facing service model. Create and maintain documentation and manage the Customer Operations collaboration site. Plan work effectively and manage multiple priorities. Enforce Global Standards and Governance Processes. Be accountable for leading elements of the customer facing service model. Build and maintain strong relationships with stakeholders in the business and IT organisations. Provide training/knowledge transfer to end users and other stakeholders as required. Requirement. Experienceworking in a multi-national organisation would be an advantage but not essential. Knowledge and use of a variety of analysis tools (e.g. Excel, SQL, Eureka) and understanding of best situations to use specific tools. Experience of working to SLA’s and using workflow tools. Please send your CV to Laura.dunne@peglobal.net or call Laura on +353 21 429 7900 to discuss further. Alternatively please feel free to connect with me on LinkedIn to discuss future opportunities www.linkedin.com/in/laura-dunne. This job originally appeared on RecruitIreland.com.

2276 days ago