Call Center Trainer

Noel Recruitment Group

Cork

Job Description: Have you a passion for training? Do you know how to get the best out of people? Do you want to work and contribute to a team of top performers? What We Offer: A great basic wage and an excellent bonus plan. Career Development. Pension Plan. Subsidised Health Insurance. Responsibilities. Liaise with managers to determine training needs and schedule training sessions. Design effective training programs. Conduct seminars, workshops, product training sessions, compliance training etc. Prepare educational material such as module summaries, videos etc. Support and mentor new employees. Manage training records to ISMS standard. Conduct evaluations to identify areas of improvement. Monitor employee performance and response to training. Coaching as required. Role Criteria. Skills. Proven experience as a trainer. Understanding of effective teaching methodologies and tools. Willingness to keep abreast of new techniques in teaching. Proficient in MS Office (esp. Powerpoint); e-learning software is an asset. Phenomenal communication, presentation and speaking skills. Organizational and time management abilities. Critical thinking and decision making. What you have. A relevant qualification in a training related discipline. Excellent presentation skills. Call Centre Experience. Previous experience in a teaching/training capacity. An ability to understand and persevere and teach through a variety of techniques. If you think you have what it takes please forward your CV. This job originally appeared on RecruitIreland.com.

2264 days ago