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Job Title

Desk-Side Support Engineer, Pgi West Cork




Clonakilty, West Cork, Cork


JOB PROFILE. JOB TITLE: Desk-side Support Engineer. LOCATION: Clonakilty IRL. DEPARTMENT: IT Operations. The Background: About Premiere Global Services, Inc. ¦ PGi. PGi is the world’s largest pure-play provider of collaboration software and services. PGi’s unified collaboration platform empowers business users and teams to connect, share ideas and manage projects with the simplicity and everywhere-access of the latest cloud technologies. PGi has a global presence in 25 countries, and its award-winning solutions provide a collaborative advantage to nearly 50,000 enterprise customers, including 75% of the Fortune 100™. In the last five years, PGi has helped over a billion people worldwide connect, collaborate and get work done—in teams, large groups and one-on-one. For more information, visit PGi at ROLE. The Desk-side Support Engineer will provide high-level technical support and excellent customer service to the PGi user base. Working as part of services team to provide comprehensive technical support of the PGi IT environment and PGi software products. MAIN RESPONSIBILITIES. Maintenance / support and administration of Local IT Systems by. Create OS images and update the build process where required. Configure and install end user equipment. Create and deploy PGi application packages. Rollout Windows Updates though SCCM. Daily User Support for EMEA ICT Systems. Provide assistance to VIP users for PGi core products. Manage tickets from the centralized Helpdesk system, Troubleshoot/assist and advise on technical problems. Proactively contact end users with solution updates/resolutions. Plan and implement specialist computers as required. Proactively identify areas for service/system improvement. Develop, implement and maintain appropriate policies and procedures for team efficiency and IT auditing. Maintain the asset management setup in SCCM. Run reports e.g. license/product usage, low disk space, update compliance etc. Be the point of contact for technical queries from the Service Desk. Document technical fixes and procedures. ESSENTIAL EXPERIENCE. Fluency inEnglish is essential. Minimum of 2-3 years’ experience working in a similar professional technical environment. Knowledge of Windows 10, Microsoft 365 ,Apple IOS and knowledge of PC/Server Hardware. Basic Network Knowledge e.g. TCP/IP, Network Hardware (Routers, Switches etc.) Excellent interpersonal and communication skills (written and verbal. Problem resolution skills. Excellent organisational and prioritisation skills. Ability to work well under pressure, multi-task and meet deadlines. Ability to work well both independently and in a team environment. Ability and flexibility to perform all other job-related and ad-hoc duties as required. Additional Skills of Benefit: Microsoft MCSE certification. Cisco CCNA certification. Experience in Telco/VOIP technologies. Experience of Video / Audio Conferencing technologies. We’re not a one-dimensional place to work. Sometimes we’re very serious, because we take our business seriously. Sometimes we’re playful, because we have so much fun with what we do. A few things we consistently are: o Customer focused. o Product innovators. o Tight-knit teammates. o Proud to be PGi. We offer you : o Competitive salary. o Healthcare, pension & other benefits. o Career opportunities with a leading global employer. This job originally appeared on

Date Added

338 days ago