Trainer - Call Center

Noel Recruitment Group

Cork

Job Description: Do you have previous Trainer experience in a call center ? What We Offer: A great basic wage and an excellent bonus plan. Career Development Training & Support -You'll receive the best training on the market and we'll always be on hand to answer your questions. Pension Plan. Subsidised Health Insurance. Responsibilities. Liaise with managers to determine training needs and schedule training sessions. Design effective training programs Conduct seminars, workshops, product training sessions, compliance training etc. Prepare educational material such as module summaries, videos etc. Support and mentor new employees Manage training records to ISMS standard. Conduct evaluations to identify areas of improvement Monitor employee performance and response to training • Coaching as required. Skills. Proven experience as a trainer is a MUST • Understanding of effective teaching methodologies and tools. Willingness to keep abreast of new techniques in teaching Proficient in MS Office (esp. Powerpoint); e-learning software is an asset • Excellent presentation skills Call Centre Experience IS ESSENTIAL. Previous experience in a teaching/training capacity. This job originally appeared on RecruitIreland.com.

2262 days ago