Workforce OptimISAtion Team Manager

Voxpro

Cork

Workforce Optimisation Team Manager. Role Description: To actively manage, lead, motivate and develop a team of Real time Analysts support specialists. in 5 locations globally A focus of the role is on leading, planning, coaching, managing performance, allocation of work and motivating the team to achieve SLA`s and KPI`s. Job responsibilities include: Maintain Open channels of Communication. Drive New Starter and Refresher Training for all agents. Provide timely 1-2-1 reviews Monthly. Encourage openness and transparency. Provide Support, Coaching and Leadership to the team at all times. Facilitate Weekly/Monthly Team Training sessions. Achieve SLA targets in line with client expectations. Encourage, Support and provide Empathy. Develop Team Members for Succession Planning through Training/ Development. Promote Respect for Equality and Diversity at all times. Show Proactive and Reactive skills on a day to day basis. Skills, experience, qualifications and attributes required: Previous management experience is essential. Proficiency in Email / Internet-based applications. Possess excellent IT Skills & a passion for technology. Experience in a fast-paced environment. Strong multi-tasking with excellent time management skills. Proven track record in achieving service level agreements defined. Must be consistently performing in current role and hitting given targets. Minimum of 9 months tenure in current role. Manager sign off essential. Must have visa to work full time in the EU. Key Competencies: Respect for Equality and Diversity. Commercial and business acumen. Integrity, Values and ethos. Customer focus on excellent communication skills. An ethic of Teamwork with Coaching & Mentoring skills. Creativity and Innovation. Organising and planning. Problem-solving and Decision-Making abilities. Openness and resilience to Change. Excellent Time management. Proven record of Leadership & Motivating teams. Closing date Midnight 11th February 2018. This job originally appeared on RecruitIreland.com.

2274 days ago