Cache of job #13865100

Job Title

Medical Information Analyst - German

Employer

Morgan Mckinley

Location

Cork

Description

Responsibilities. The role of a Medical Information Analyst is to provide excellent and efficient frontline Medical Information support to Healthcare professionals, patients and other customers & to complete the relevant documentation for these queries. The customer queries are received either by telephone, email or web chat. The majority of queries for most markets are via telephone, thus primary responsibilities encompass phone coverage. Manage customer queries regarding products/medical devices from healthcare professionals, patients and other customers in a courteous, professional manner with predefined answers/resources that are balanced, accurate and non-promotional. Escalations to product specialist may be required when the predefined answers do not answer queries. Accurate recording of all customer queries in the medical information database in a concise, thorough, and accurate manner in line with Good Documentation Practices. Identification of customer queries containing either Adverse Events/Product Quality Complaints and handle those in accordance with appropriate operating procedures. Maintain and enhance the comany's product and organizational knowledge. Support global/regional Medical Information projects with a key focus on excellence & knowledge, efficiency & customer experience. Support the overall Medical Information team by demonstrating flexibility in providing cover for team members and training of new team members. Ensure optimal Customer satisfaction. Morgan McKinley is acting as an Employment Agency in relation to this vacancy. Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide. This job originally appeared on RecruitIreland.com.

Date Added

2233 days ago

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