Cache of job #13868325

Job Title

Trust And Safety Agent -Italian/ Spanish

Employer

Voxpro

Location

Cork

Description

Trust and Safety Team Mission The trust and safety team mission is to mitigate the impact of bad actors on Airbnb through sophisticated behavioral analysis, external data, and intelligent user education. As a trust and safety specialist you will be working closely in partnership with the current Airbnb Trust & Safety verifications team. This team is working proactively to recognize online and offline risks by performing account investigations and mitigating losses by preventing bad actors activity on the site. Experience Previous experience, preferably in e-commerce, conflict resolution, fraud or risk investigations, and/or crisis management. Strong understanding of e-commerce environment and related user issues. Data driven, and ability to see patterns within data. Background in technology, online media/services and/or fraud and/or investigation. Ability to learn and adapt to new technologies. Confident problem solver. Excellent investigative, critical thinking and customer service skills. Ability to multi-task, organize and work with rapidly changing priorities - you will be responsible for reviewing queued results in multiple high volume queues that help mitigate any risks we encounter. Idea-driven, confident and articulate - ready to make a meaningful contribution to the team from day one. Skills: Fluency in Italian OR Spanish (spoken and written. Fluency in English language (spoken and written. Ability to analyze data for patterns. Strong written (email) interpersonal communication skills. Detail Oriented - you do your due diligence when completing an investigation. Ability to learn and adapt to new technologies. Solid judgment and a strong moral compass. Excellent problem solving, critical thinking and customer service skills. Idea-driven, confident and articulate - ready to make a meaningful contribution to the team from day one. Responsibilities Educating users on how to maintain security and safety while using Airbnb responsibly. Reviewing queued results in multiple high volume queues that prevent potential risks. Working with Trust & Safety lead to develop and enhance internal policies and tools. Investigating complex situations and potential fraud. Investigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trends. Maintaining high levels of confidentiality while performing investigations. Comprehensively documenting investigations. Performing proactive calls to mitigate online fraud. This job originally appeared on RecruitIreland.com.

Date Added

2226 days ago

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