Cache of job #13868426

Job Title

IT Support Analyst

Employer

Brightwater

Location

Cork

Description

Responsibilities: Answer incoming customer phone calls and e-mail while providing superior customer service. Responsible for the ownership of incident creation, resolution and closure. Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests. Actively listen to each customer’s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution. Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customer’s issue. Utilize basic networking functions and support for e-mail clients is essential. Qualifications: Third level qualification. 2 or more years’ experience in a comparable role. Ability to communicate with both technical and non-technical customers. Self-motivated with strong collaboration skills. Strong analytical and problem solving skills. All candidates must be eligible to work in the EU. This job originally appeared on RecruitIreland.com.

Date Added

2225 days ago

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