Senior Manager- Customer Service

Pe Global

Cork

Customer Service Manager. Responsibilities. •Develop strong relationships with your direct reporting managers to coach and mentor them to deliver individually as well as through their teams. •Develop top talent by leading regular succession planning and having robust performance /coaching conversations and ensuring the organization is always fit for purpose. •Lead for results and ensure best practices are in place to achieve the highest standards within daily operations. •Understand how external trends can contribute to CMS continuing to serve the business effectively. •Lead organizational change within customer meeting services to ensure that the team is always fit for purpose. •Actively work in partnership with various cross-functional stakeholders (internally & externally) to maintain effective relationships and ensuring efficient and compliant processes. •Analyze and translate data into key strategic inputs and insights to drive decision making. •Lead a culture of compliance ensuring this is reinforced continuously within the team. •Drive for results and ensure best practices are in place to achieve highest standards within daily operations. •Ability to communicate effectively & influence across all levels and disciplines of the organisation. •Deliver productivity agenda. Qualifications. Bachelor's degree or higher in Business/Accounting or equivalent, Sales/Marketing or equivalent. 10+ years in management roles with demonstrated knowledge of multinational GBS or equivalent environment. Strong people management/leadership skills with a strategic focus. Experience working in a high productive, fast paced environment. Any European Language an advantage. Additional Skills/Preferences. Lead a strong compliance culture. Familiarize with & influence all applicable process documentation & training materials to ensure you operate in a fully compliant manner. Actively participate in the senior management team to make the a great place to work for all employees and influence the strategic direction of the center. Engage interpersonal, communication & relationship building skills to interact with all levels of an organization. Demonstrate excellence in all interactions with our internal customers & business partners. Focus on measuring & improving our internal customer’s experience. Lead a culture of continuous improvement within the CMS organization. Influence the Global process owners to champion continued process improvement. Interested candidates should forward an up to date CV to susan.omeara@peglobal.net or call me on 021 4297900. This job originally appeared on RecruitIreland.com.

2219 days ago