Cache of job #13897025

Job Title

Customer Solutions Engineer

Employer

CPL

Location

Cork

Description

What you will do. Act as the initial point of contact for internal and external clients and partners for current and pending ID Vision implementations. Work with our Sales and Business Development teams to define the use case for various sales prospects. Capture client requirements, and define the client use case so that it is clearly documented and readily available to the rest of the Operations team. Design and recommend the most appropriate integration solution, including process flow diagrams, domain models, data maps and test cases. Manage and maintain opportunity, analytics and implementation trackers. Communicate across all levels of client implementations. Coordinate and track project setup, implementation and support of ID Vision opportunities. Require minimal supervision – able to work without established procedures. Able to work in cross-functional teams across departments. Able to clearly communicate – including planning and preparation of communications. Required to interact across all levels – across TU and clients. What you will bring. Proficientcy in MS Office (Word, Excel, Project, Visio), or similar and have working knowledge of Agile principles. 3 years of customer support or operations experience in a data solutions environment. Project management experience. Bonus skills. • Knowledge of REST principles, Web services, JavaScript and HTTP. •Knowledge of data solutions and principals in fraud and risk management. • Project Management. • Candidate must have strong analytical and problem solving skills. • Strong knowledge of B2B ID management and fraud prevention solutions. This job originally appeared on RecruitIreland.com.

Date Added

153 days ago

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