Customer Meetings Services - Snr Analyst
Hero Recruitment
Clare, Cork
Contact: Jenny Dore. Email: jenny@hero.ie. Telephone: 086 0449371. Customer Meetings Services - Senior Analyst. Our client, a medical device company in Cork is currently looking to recruit a Customer Meetings Services - Senior Analyst for their site. Responsibilities. Support the CMS Manager by assuming front line operational & technical escalations or queries from the team & affiliates. Be a natural “go-to” person for the CMS Hub team to learn from on all aspects of the contract to pay and transfer of value disclosure processes. Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for countries within the Hub - this requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team. Lead CMS team members to ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements when interacting with and engaging HCPs. Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved. Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship between the GBS & affiliate CMS teams. Effectively coach & mentor the CMS team members to ensure they deliver excellence and compliance across key processes. Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same. Support global/regional CMS projects as required representing the GBS perspective & support the implementation of same within the GBS as required. Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members. Basic Qualifications. Fluency in any European Language an advantage. Fluency in English is required. +5 years’ experience with excellent communications & compliance skills, together with experience identifying and leading process change, in a customer-facing environment is required. Bachelor’s Degree (or equivalent work experience) is required. Project Management certification (or equivalent work experience) is an advantage. For further information on this Customer Meetings Services - Senior Analyst role in Cork please contact Jenny Dore on 086 0449371 / jenny@hero.ie. Check out all our open jobs on our HERO Recruitment website – www.hero.ie. Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval. This job originally appeared on RecruitIreland.com.
2168 days ago