Cache of job #13908489

Job Title

Service Desk Engineer - German

Employer

Collins Mcnicholas Recruitment

Location

Cork

Description

Service Desk Engineer – German. Permanent. Cork. Role Responsibilities: Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password. Deal with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention. Monitor and update call logging system, ensuring customers receive top level service. Excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems. Skills, Experience, and Qualifications: Fluency in German both written and oral is imperative. 3rd level IT related degree desirable. MCP and Microsoft software certification desirable. Excellent communication skills with the ability to support clients remotely. Experience in adhering to KPIs. Excellent time management skills and ability to work under time pressure. Base understanding of Microsoft Active Directory. Understanding of ITIL framework. Previous 1st Line experience. For a confidential discussionandmore information on the role,please contactPhil on 021 4911064or email phil.burchell@collinsmcnicholas.ie. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs, our job searching tips & videos! This job originally appeared on RecruitIreland.com.

Date Added

2114 days ago

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