Contact Centre Analyst

Sigmar Recruitment

Cork

My client is looking for talented and motivated IT professionals to join their vibrant workforce in theirGlobal BusinessSolutionsCentre. Along with career progression and a challengingand rewarding job, this role offers healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, onsiteparking and much more! Responsibilities (All not included): In this role, the successful applicants will assume accountability for influencing and innovating technical and organisational changes for the business in regards to IT, Email and Phone lines. You will work with business users, IT support and outside parties to ensure the contact centre is supported in order to meet business needs. You will respondto issues, requests and outages and assist with troubleshooting, deal with admin and provide usertrainingas necessary. Basic Qualifications. IT Related Qualification or relevant work experience. 2 years Minimum in an analyst position, ideally in a contact centre or Telco. Strong Technical Knowledge. Strong Influencing Skills. Please call Leah on 021 4847 135 or send your CV to loflaherty@sigmar.ie to be considered. This job originally appeared on RecruitIreland.com.

2122 days ago