Service Desk Engineer - German

FRS Recruitment

Cork

Duties & Responsibilities: Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password. Deal with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention. Monitor and update call logging system, ensuring customers receive top level service. Excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems. Job Objectives: Main Purpose: To provide technical IT Service Desk analysis and solutions to clients. Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password. Assess and resolve customer IT queries for First line support, using judgement and experience to diagnose and troubleshoot issues. Identify and escalate complicated or specialised situations requiring urgent attention. Monitor and update call logging system, ensuring customers receive top level service. Knowledge, Experience and Skills: Fluency in Germany both written and oral is imperative. 3rd level IT related degree desirable. MCP and Microsoft software certification desirable. Excellent communication skills with the ability to support clients remotely. Experience in adhering to KPIs. Excellent time management skills and ability to work under time pressure. Base understanding of Microsoft Active Directory. Understanding of ITIL framework. Previous 1st Line experience. This job originally appeared on RecruitIreland.com.

2114 days ago