Cache of job #13920473

Job Title

Customer Service Administrator

Employer

Network Personnel Consultants

Location

Cork

Description

Customer Service Administrator. Our client, a leading client in the Home Furnishings Industryis looking for an experienced Administrator, ideally from the retail sector. Key responsibilities: Handling of inbound customer calls with aim on first-time resolution. Manage customers’ issues through to full resolution with support if required from the customer service manager. Deal with customer communication throughout the resolution process. This includes written and verbal with follow up call and e-mails. Update and track all customer issues through NAV ERP system. Maintain first class call quality and demonstrate excellent customer service in every engagement. Schedule deliveries to customers to ensure efficient dispatch of replacement orders. Review issues and provide feedback to management on issues to ensure continuous improvement of goods and services to the customer. Provide information to maximise returns to suppliers and recovery of cost. Provide administration support to the warehouse and supply chain departments. Ideal Candidate profile: Ideal candidate will have a passion for delivering excellence in customer service and be extremely customer focused with a “customer comes first” attitude. Own and commit to excellence in role. Excellent communicator. Fluent spoken and written English required. Understand, anticipate and exceed customers’ expectations. Highly motivated and confident. Flexible with duties and proactive in nature. Have attention to detail with ability to follow through and complete instructions. Strong computer literacy required with experience in an ERP system a distinct advantage. For further information, send a detailed cv to Network Personnel for immediate review. This job originally appeared on RecruitIreland.com.

Date Added

2079 days ago

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