Retail Customer Service Support Admin
Network Personnel Consultants
Cork City, Cork
My Client a leading Retailer, with a reputation for providing excellence in service and quality to its Customers re looking to attract a Customer Service Support Administrator for their business. The successful candidate will deal directly with customers and suppliers externally and with sales and warehousing personnel internally in order to deliver first class service to the customer. Key Responsibilities: Handling of inbound customer calls with aim on first-time resolution. Manage customers’ issues through to full resolution with support if required from the customer service manager. Deal with customer communication throughout the resolution process. This includes written and verbal with follow up call and e-mails. Update and track all customer issues through NAV ERP system. Entering Order Acknowledgments on the ERP system. Chasing outstanding orders with suppliers to ensure target receipts dates are achieved. Maintain first class call quality and demonstrate excellent customer service in every engagement. Schedule deliveries to customers to ensure efficient dispatch of replacement orders. Review issues and provide feedback to management on issues to ensure continuous improvement of goods and services to the customer. Provide information to maximise returns to suppliers and recovery of cost. Provide administration support to the warehouse and supply chain departments. The successful candidate will have 2-3 years experience in a similar role. Experience in Retail Customer Service with exposure to Supply Chain and Warehousing environments is highly desirable. A passion for delivering excellence in customer service coupled with a “customer comes first” attitude is essential. Exceptional communication and interpersonal skills a must. A highly motivated, confident flexible approach is essential along with attention to detail and an ability to work on own initiative and as part of a team. Strong IT Skills to include experience in a ERP System essential. Salary commensurate with experience. For an introduction to this opportunity contact Network Personnel Consultants on 021 4276551. This job originally appeared on RecruitIreland.com.
2047 days ago