Technical Operations Manager
Technical Operations Manager Role. Responsibilities. Maintain the list of User Stories (change/enhancement requirements) for potential enhancements for future releases and facilitate the provision of end user and SME input to the IT team responsible for Development, Testing and Release. Work with IT on Bug Fix solution definition, User Acceptance Testing and ensure communication/delivery to end users prior when fixes are released, including the update of formal documentation (i.e. Job Aids or SOP’s. Web Service and DocuSign Maintenance: Oversight and execution of Content Management changes to Web Service (Online customer portal) as required by the business to support local legal requirements, customer experience improvements, privacy requirements. Implementation support and training for new affiliates taking on Web Service. Support and communication for escalations regarding Web Service performance. DocuSign maintenance and optimisation. Data Management: Partner with the relevant internal teams to ensure that vendor performance for Customer data meets SLA to a high degree of accuracy across all affiliates supported by CMS. Create and update Janrain accounts for within SLA to ensure that they can register for meetings via Web Service, including supporting the operational teams with delivering password re-sets and issue resolution with customers. Execute password re-set requests received from the CMS Operations teams supporting. Project Management. Lead medium sized projects, or workstreams within larger projects in line with the strategic priorities. Demonstrate excellent communication and change management skills with stakeholders at multiple level. Strong Leadership skills and people management experience, with extensive experience of coaching and developing employees to succeed. Experience of leading cross functional projects and continuous improvement activities. Experience of developing talent and succession planning. Customer centric focus with experience of delivering world class service. Experience working in fast paced, dynamic and complex regulated environment. Experience of leading multilingual teams – Desirable. Has the ability to influence and establish credibility, trust and rapport with internal and external stakeholders and colleagues and is able to work as a member of a team. Has the ability to recognize changing needs and pre-prioritize activities accordingly, is able to complete assigned projects and meet defined objectives and milestones. Demonstrates strong interpersonal skills, written and oral communication skills and capable of problem solving and conflict resolution. Develops good relationships with various levels of personnel. Independent forward thinker on process improvement; continuously looks for ways to improve how we do things today. Capable of problem solving and conflict resolution. Qualifications. Bachelor’s Degree. IT, or Project Management qualification would be an advantage. Another European language is a plus. Interested candidates should forward an up to date to firstname.lastname@example.org or call me on 021 4297900. Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application. You have sent your Cv into us as a company and even though you have sent your CV to a particular position, we are making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you. You are free to opt out of this so please specify in your application to us if you just want to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in this advert. This job originally appeared on RecruitIreland.com.
312 days ago