Cache of job #13940450

Job Title

Customer Service Agent, Pgi West Cork

Employer

Pgi

Location

Clonakilty, West Cork, Cork

Description

Customer Support Agent. We are currently recruiting for a motivated Customer Service Agent with fluency in English . This is to work in our European HQ, idyllically set in Clonakilty, West Cork. (35 MILES FROM CORK CITY. PURPOSE: Responsible for providing effective client service for all internal and external clients by demonstrating exceptional customer service skills; utilising technical expertise and familiarity of company products and procedures. RESPONSIBILITIES. Ensure that clients receive quality service and requests in an efficient, knowledgeable, and timely manner by scheduling future conferences, running attended conferences. Answering or returning internal and external queries with an efficient, knowledgeable, and timely manner. Providing real time conference assistance. Reporting problems as necessary to minimize impact to clients. Researching and resolving client complaints and concerns. Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing; Reporting any concerns about system functionality to the appropriate personnel. Compiling Statistical data for report creation and future use. Performing other duties that may be required to enhance customer support or aid the company in achieving its objectives. Ensure that clients (internal and external) are continually provided adequate and professional communications by answering calls from sales representatives – providing usage information and troubleshooting problems. Proactively contacting clients regarding on-going issues. Handling clerical duties relating to the conference calls, performing various CD duplication procedures. Fluency in English is essential. Fluency in a second European language would be an advantage. Minimum of 1 to 2 years Customer Service experience. Excellent speaking voice. Accurate typing of approx 30 wpm. Excellent working knowledge of Microsoft applications essential. Excellent interpersonal and communication skills (both written and verbal. Problem resolution skills. Accuracy and attention to detail is essential. Excellent organizational and prioritization skills. Ability to work well both independently and in a team environment. Ability to work alternate shifts is a job requirement. Ability and flexibility to perform all other job-related and ad-hoc duties as required. BEHAVIOURAL CRITERIA/COMPETENCIES: Listening and patience. Ethics, values, integrity and trust, Functional technical skills, business acumen and written communication. Time management and priority setting, activity oriented. Good influencing skills, internal relationship and conflict management. Action orientated, drive for success and learning on the fly. Composure and dealing with ambiguity. Problem solving. Approachability and compassion. Understanding others and organisational agility. Customer focus. Drive and enthusiasm. Excellent communication skills. Team player. Proactive approach. High level of commercial awareness. Ability to work well under pressure. Goal and action orientated. We’re not a one-dimensional place to work. Sometimes we’re very serious, because we take our business seriously. Sometimes we’re playful, because we have so much fun with what we do. A few things we consistently are: Customer focused. Product innovators. Tight-knit teammates. Proud to be PGi. We offer you : Competitive salary. Healthcare, pension & other benefits. Career opportunities with a leading Global employer. This job originally appeared on RecruitIreland.com.

Date Added

2019 days ago

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