Email Support Agents
Blackpool Retail Park Cork
Arema Connect is a 24/7 Customer Contact Centre located in Blackpool, Co.Cork. We are currently recruiting for full time Email & Phone Customer Support agents for a client in the ecommerce sector.
· Providing excellent customer support via email & phone
· Problem solving and thinking outside the box
· The ability to multitask – using technical, communication and typing skills at the one time
· Ensure the highest standards of customer service are upheld at all times
· Resolve customer problems and queries in a swift manner with an emphasis on first contact resolution
· Working as part of a team to meet common goals or using one’s own initiative when needed
· The ability to spot trends and underlying issues, report them to management accordingly
· Required to be available for shift work between the hours of 9am-7pm (40 hours per week) which spans weekends and holidays.
· Working 5 out of 7 days
· Rotas may change to suit business needs to meet seasonal fluctuations.
· Communication skills: Native English speaker with a clear and concise writing style
· Typing skills- 30 words per minute
· Technical skills: A good grounding in Microsoft Windows® and Microsoft Office® or equivalents.
· Customer focused with the ability to be understanding and advising on a solution
· Good interpersonal and customer care skills
Previous work experience in customer support or a similar role.