(Cs) Collections Agent
Sigmar Recruitment
Cork
Our Client is looking for a number of Collections Agent service Agent to be part of a brand new team in a new project, based in Cork. The Collection Agent will be responsible for dealing with our clients’ customers in relation to billing queries. This includes targeted collecting of overdue monies for services/supplies provided and providing future payment solutions to relevant customers. Main Areas of Responsibility: Implement the Company’s Credit Control practices as per the Policy and Procedures documents. Identification, documentation, and resolution of telephone enquiries in an efficient and timely manner (as per deadlines. Achieve targets on a monthly basis. Project a professional and customer focused impression of the company. Deal with customers in an empathetic and professional manner in difficult or awkward situations. To make empowered informed decisions within a timely manner to reduce the business exposure to bad debt and potential unnecessary disruption to the customer. Ensuring that accurate records are maintained in the relevant systems. Communicate and escalate to immediate Supervisor when necessary all issues related to account queries in a timely manner. Daily activity success against company key performance indicators. Meet the agreed standard levels of quality. Experience and attributes required: Ideally a minimum of 1 years collections/call centre/customer service/sales experience. Excellent work ethic and confident phone manner essential. Excellent interpersonal and organisational skills. Experience of working in a team environment. Experience of working to and performing against set targets. Ability to deal positively and professionally with difficult situations which may arise. Strong negotiating and influencing skills. Proactive attitude – must have ability to take initiative to get the job done. Strong PC skills – MS office/data entry experience. Benefits: Excellent Salary + Commission. Bonus Schemes and Overtime. Excellent career progression opportunities. Free Parking. Employee Recognition Programme. Social Club. Fun & Flexible place to work. If interestedplease apply to pgomes@sigmar.ie or call 021-4847138. Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website. This job originally appeared on RecruitIreland.com.
2019 days ago