Helpdesk Analyst (Cork)

Enterprise People

Cork

Enterprise People are currently seeking a Helpdesk Analyst for a leading Cork based client. Reporting to the Helpdesk Team Leader, the Helpdesk Analyst will join our client’s existing IT team who are responsible for the support of a large local user community and some remote users. This is an excellent opportunity to join a leader in their field where you will gain valuable experience working with market-leading technologies. The Helpdesk Analyst will: KEY RESPONSIBILITIES: Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained. Liaise with other IT support teams to ensure speedy resolution of problems that cannot be resolved by the Helpdesk. Provide users with timely feedback on the progress of their query or problem. Ensure support requests are resolved within the agreed service level agreement (SLA. Work with 3rd party suppliers to ensure the timely resolution of any issues. Act as backup to Desktop Support team when required. QUALIFICATIONS & EXPERIENCE: An IT Qualification. 2+ Years’ experience in a Helpdesk role in a corporate environment. Good Windows 7/10 and Office Support experience. MS Certification. Good problem-solving skills. Strong communication and interpersonal skills. Please call Patrick Docherty at Enterprise People for more information. Not an exact match for this role…. We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available. This job originally appeared on RecruitIreland.com.

1802 days ago