Swedish Support Expert Level 1

Sigmar Recruitment

Cork

I am looking for a Swedish Support Expert professional to join a fast-paced, dynamic, relaxed and open plan working environment. Your role would be to provide Manage incoming calls, chats and emails using independent thinking and troubleshooting to find a solution for the customer. Day to day responsibilities would include but not limited to: Take ownership to help the customer solve the problems that are experienced, if solution is not possible then the case is escalated to the next tier of support. Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support. Must be flexible, adaptive, and able to follow and contribute to potential directional changes in a dynamic business and support structure. Achieve high customer satisfaction, phone, productivity and other individual and team targets. Basic Requirements: Fluent Swedish and English. A good mix of both technical knowledge and customer service skills are essential. An ideal candidate has a degree in relevant education or current IT certificate. This is not necessary, relevant work experience is also taken into account. Experience of supporting customers in a contact centre environment is desirable. Familiarity with Routers, TCP/IP, Firewalls, LAN and other network technologies would be a distinct advantage. Excellent communication skills. If this job sounds exciting/interesting to you and want to know more about the same, do drop me a quick email on tvinod@sigmar.ie or call me on 021 235 9144. Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website. This job originally appeared on RecruitIreland.com.

1753 days ago