Customer Service - Arabic - Cork

Collins Mcnicholas Recruitment

Cork

Having moved to Ireland myself from Berlin when 6 years old (yes much younger than you now!) but I may still be able to somewhat relate to your situation of moving to a new country and culture. There is a big and growing multicultural community in Cork, which is great and I am proud and happy to say that I am a part of that. Any questions or help needed on that do not hesitate on asking questions, but now let’s focus on the job, please read below and get in touch if it looks of interest. Great opportunity for anyone that wants to join a multicultural and diverse work environment for a permanent position. This is an entry-level customer service position for someone that has great people and communication skills with fluent Arabic and English. If this sounds of interest.Then get in touch, I would be happy to talk with you about the role and what you are looking for in more detail. Please contact Lia Boyland on 021-4911060 or email lia.boyland@collinsmcnicholas.ie. What you will be doing: Be available to answer all inbound calls in a timely and efficient manner by maintaining a business-like manner at all times. Acknowledge and answer any personal written correspondence in a timely and efficient manner. Work as an advocate for the customer in resolving complaints. Actively participate in outbound telephone ‘campaigns’. To ensure that all contacts and interactions with owners and clients are properly documented and the resolutions to all issues are responded to and closed within a satisfactory period of time. Exercise good judgment when handling customer calls and complaints. Responsible for assisting with finance-related issues, including maintenance fee and loan collection and account status enquiries. To help create an ongoing effort to improve the department through personal action and by contributing ideas to support and enhance our customer service programme. To become an independent associate and to be able to analyse problems and to formulate plans to overcome challenges, to get work done efficiently with a high degree of quality. To make sound and logical decisions and to choose appropriate courses of action based on the parameters of the situation at hand and to use the problem-solving tools that are available throughout the total quality management process. To use Standard Operating Procedures outlined. To maintain a clean, neat well-organised workplace which projects a professional atmosphere and free of hazards. To cross-train and to be familiar with and competent in the performance and understanding of other functions required of this department and be able to fill in as required and as directed in the absence of associates who are normally responsible for those duties. The ability to function calmly in a fast-paced environment handling multiple priorities simultaneously. To be able to modify plans, actions, and decisions in light of changing situations and circumstances. To have demonstrated ability to communicate verbally and written in a positive encouraging manner with associates and managers. Proficiency in the English language required. Proficiency in English and Arabic is required. What skills you need to have: Perform all tasks in a timely manner ensuring all deadlines are met. Be proactive and have a flexible approach to work. Strong communication skills. Maintain computer systems knowledge (Windows XP, Email, Word etc. For a confidential discussion and more information on the role, please contact Lia Boyland on 021-4911060 or email lia.boyland@collinsmcnicholas.ie. I am a recruiter that believes the candidate process should be made as easy and as clear as possible. There needs to be consistent communication of the entire recruitment process, so the candidate completely understands where they are in the process. I give full interview preparation; written and verbal before each interview, which is critical. The job searching and interview process are stressful enough, so I hope to make it that little bit easier for you. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs! This job originally appeared on RecruitIreland.com.

1740 days ago