Cache of job #14043100

Job Title

HR & Customer Service Manager

Employer

FRS Recruitment

Location

Cork

Description

HR Manager & Customer Service Manager. Summary. A market leading Wholesale organisation are seeking a qualified HR professional with previous experience in the Wholesale/Retail industry to join their growing team. A passion for excellent customer service delivery and previous experience in HR and employee relations is essential in order to be a success in this role. The company are offering a fantastic salary package and development programme to the successful candidate! About the HR & Customer Service Manager. As the HR & Customer Service Manager your responsibilities will include: HR Responsibilities: Supporting the General Manager to ensure positive employee relations throughout the branch. The planning, coordinating and delivery of training and development to employees and the implementation of employee engagement action plans. Manage and complete the weekly payroll for the branch. To liaise regularly with the central HR Resources team in relation to all employee related issues, and procedures. Maintain a harmonious working environment to ensure all employees are aware of the role they play in achieving the overall company objectives. Customer Service Manager Responsibilities: To ensure the highest levels of customer service are offered at all times. Develop a process that enables all customer queries and complaints are followed up with in an efficient and effective manner. Build strong relationships with customers. To effectively co-ordinate the checkout operation. About You. The successful candidate will have a minimum of 3 years in a similar role within the Wholesale or Retail industry. Experience in a Customer Service role with excellent customer feedback is an essential requirement. Good working knowledge of current employment legislation. A qualification in CIPD is essential. Strong leadership skills with a proven ability to influence senior Management. This job originally appeared on RecruitIreland.com.

Date Added

1715 days ago

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