Cache of job #14043228

Job Title

Customer Support Agent

Employer

Careerwise Recruitment

Location

Cork

Description

A Customer Support Agent is required by CareerWise Recruitment for our Cork based client. Responsible for providing effective client service for all internal and external clients. by demonstrating exceptional customer service skills, utilizing technical expertise and familiarity of company products and procedures. Fluency in French PLUS English is required. THE ROLE: * Ensure that clients receive quality service and requests in an efficient, knowledgeable, and timely manner by scheduling future conferences, running attended conferences. * Answering or returning internal and external queries with an efficient, knowledgeable, and timely manner. * Reporting problems as necessary to minimize impact to clients. * Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing. * Compiling Statistical data for report creation and future use. * Performing other duties that may be required to enhance customer support or aid the company in achieving its objectives. * Ensure that clients (internal and external) are continually provided adequate and professional communications by answering calls from sales representatives - providing usage information and troubleshooting problems. REQUIREMENTS: * Fluency in English AND French essential. * Fluency in an additional major European language is desirable. * Minimum of 1 to 2 years Customer Service experience. * Excellent speaking voice. * Excellent interpersonal and communication skills (both written and verbal. Please call Lisa Casserly today for further information on 091-339136 or email: lcasserly@careerwise.ie. CareerWise Recruitment (In Search of Excellence. Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors. We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin. By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent. This job originally appeared on RecruitIreland.com.

Date Added

145 days ago

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