Field Service Engineer (CNC Machine Tool

ICDS RECRUITMENT

CORK

Field Service Engineer (CNC Machine Tool) - Cork/Munster region. Core responsibilities and duties: • To install, service, maintain and repair CNC Machine Tool equipment sold or serviced by the company. • Travel to customer sites thoughout Ireland and in exceptional cases Northern Ireland will be involved, however work is scheduled to keep engineers within their local region where possible, in this case, primarily the Cork area which should form the majority of your work and then the South-West region, and thereafter other sites throughout Ireland. Travel abroad may also be required for training purposes and also in some exceptional occasions for customer service work. • To provide occasional weekend onsite support, as required, payable at applicable overtime rates (this is infrequent. • To strive for a competent and professional response to customer service demands. • To achieve productivity targets as defined by the Service Manager. • To ensure that administrative work is completed and submitted promptly on a daily/weekly basis, i.e. job reports, part returns notes, overtime sheets and expenses. • To acquire a complete working knowledge of equipment sold by the company and to continue your own professional development. • To co-ordinate and co-operate with other staff members to ensure the smooth and professional operation of the Service Division. • To assist the Service Manager in all other duties requested by the company. • To liaise with agents and principals of the company. • To assist in training and safety procedures with customers. • To offer technical advice and assistance to customers on site, by phone and/or by email. • To observe customers non-disclosure requirements where they exist. • To observe this company’s safety procedures and keep safety as a priority in all work activities, including driving company vehicles during the course of your work. • To observe customer safety instructions while at customer premises.

1554 days ago