Customer Support Engineer

CPL

CORK

What you will do. Provide support for customers and prospective customers via email, live chat, forums, and social channels. There are no inbound calls. Resolve up to 40 tickets a day primarily with from the first contact. Advocate for customers by thoroughly documenting their issues and sending reports to engineering and product teams. Identify and propose ways to make customers happier, and your jobs easier. Creating joy and happiness for everyone involved with the company, including team members, vendors, and customers. Familiarity with SEO / HTML & Website Structure to correctly support users. What you need At least 1 year experience in Cusutomer/Technical Support. Proactive and positive demeanour is a must for this role. Excellent verbal and written communication skills. Ideally have experience providing technical support for B2B SaaS products. Ideally have experience writing bug reports or other technical documents. What’s in for you Excellent salary. A great holiday bonuses. Opportunities to grow in the company.

1443 days ago