Customer Experience Specialist
Customer Experience Specialist - IT. Working with a fast growing SAAS company you are actively looking to recruit a Customer Experience Manager with PM experience. The successful candidate MUST be an all-round with excellent customer facing skills and technical know-how. Duties include: • Project managing the successful deployment and business adoption of the product for customers through all the phases of planning, implementation and support. • Ensure a smooth onboarding of new customers. • Develop & enhance project support documentation for successful deployment and adoption of the product. • Delivery of stakeholder presentations as required. • Work closely with Sales, Marketing and Product Development departments. • Build and manage strong customer relationships. • Translate customer feedback into product direction and strategy. • Work with sales to ensure customer requirements are understood and delivered. • Support of sales process by providing solution & implementation knowledge. Skills and Experience required: Strong competency in Project Management techniques and approaches. Excellent relationship builder. Ability to communicate technical problems to non-technical people Seeks continuous improvement. Strong consultancy skills with the ability to identify and promote business benefits to a client. Please email your CV to firstname.lastname@example.org or call Marie on 021-4847133 to discuss the role in further detail.
54 days ago