German - Tech Support Eng. Cork. Working with a leading cybersecurity company who are looking to recruit 5 German Technical Support Engineers to join their team. The successful candidates must have Network Security experience and have IT certifications. He/she will deliver support experience to their customers and partners. Duties include: • Resolving customers’ product issues via phone, email and chat. • Build a strong and demonstrable knowledge of their products. • Solve problems and deliver a top-quality support experience to their customers. • Collaborate with the next tier of Support and other departments. • Perform technical training and presentations of software and processes. • Create online help content to document helpful solutions for their customers. Skills and experience required: • 3 years+ experience supporting customers via phone & email within an IT environment. • Fluent English and business level German language skills required. • Demonstrable knowledge of fundamentals of networking and systems principles. • Experience in troubleshooting protocols. • Professional certifications desirable. Excellent Salary and Benefits on offer. Please email your CV to firstname.lastname@example.org or call Marie on 021-4847133 to discuss the role in further detail.
10 days ago