Central Appointments Administrator
Central Appointments Administrator. Cognate Health Ltd. is a premier nationwide provider of Occupational Health and Wellness Solutions. Our Network extends throughout Ireland and we provide Occupational Health Services to clients across a broad range of sectors. We are currently recruiting for full time role as a Central Administrator to be part of our busy central appointments team. Main job duties: Provide administrative support to the national network of OH Physicians in terms of appointments and reports. Responsible for appointments set up and follow up as needed for all network OH clinics. Make the necessary documents available to patients upon their visit to the OH Physician. Always maintain and update relevant databases to track appointments and follow up as needed. Compile reports within agreed turnaround time for each clinic for Cognate Health Ltd. network activity and follow up on reports as necessary. Compile reports on client company activity as agreed with the individual client company. Work with our OH Partners externally to ensure we are meeting clients’ needs, providing information as necessary. Check and respond to all e-mails within agreed timeframe. Provide administrative support to Cognate Health Ltd’s clinical staff. Manage reception area when necessary. Answer phone calls and close out queries/questions/actions as efficiently and effectively as possible. Skills and Qualifications: At least 4 years in a similar role, medical administration experience an advantage. Highly organised with an ability to multitask and prioritise tasks. Ability to identify and solve problems in a timely manner; gathering and analysing information skilfully, developing alternate solutions. Good communication skills at all levels of the business. Conducts self with professionalism and in a tactful manner, treating others with respect and consideration. A team player willing to support colleagues to ensure the highest standards of customer service delivery. Strong customer service orientation, responding quickly and appropriately to customer needs. May require other duties as assigned. A high level of expertise in MS office (Word, Excel and Outlook) is required for this role. Good attention to detail and able to work in a busy environment.
38 days ago