Service Manager
CareerWise Recruitment
Cork
A Technical Services Manager is required by CareerWise Recruitment for our Cork based Heating solutions client. Please contact Diarmuid Buckley for full details. THE ROLE: * Responsible for ensuring all requests received by the service team are dealt with in a timely and professional manner. * Development and implementation of continual service improvements delivered through innovation and efficient processes. * Develop and maintain resource plans to ensure the successful delivery of changes and projects. * To manage the operational day to day activities that support service levels. * Lead customer facing technical conference calls in a confident and structured manner. * Develop, maintain and improve customer service metrics/KPI's. * Develop and maintain the release, control and validation processes. * Be innovative in the use of new technologies and process improvements. REQUIREMENTS: * Service team leadership experience with good commercial acumen. * Background and/or professional experience in one or more of the following preferred : * Plumbing services, energy or electrical engineering. * Trade Associations (OFTEC, RGI, SAFE GAS) or similar representative or member service bodies. * Heating manufacturing industry. Please call Diarmuid Buckley today for further information on 021 -4355432 or email: dbuckley@careerwise.ie. CareerWise Recruitment (In Search of Excellence. Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors. We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin. By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent.
953 days ago