Front Office Manager 4* Hotel Cork
Richard Lynch Consulting.
We are actively recruiting experienced Front Office Manager for a busy 4* Hotel in Cork. Your Role. *Ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards. *To provide quality service to guests at all times, dealing with all complaints arising in a timely manner. *To carry out duties in accordance with statutory, health and safety requirements. *Assist with Front Desk activities / guest queries and check in / out of guests. *Deal with all payments, ensuring they are balanced and accurate. *Assist with the induction, training and supervision of all Team Members. *Track and monitor weekly customer feedback and respond as appropriate. *Review Brand Customer Service feedback targets and implement corrective action if / as required. *Ensure guest satisfaction indices and standards are maintained by the Reception Team. *To control all costs, including payroll, associated with the Department. * Motivate the Team Members towards achieving the Sales targets for Front Office. *To liaise with the Revenue and Reservations Manager in maximising Front Office sales. The Person. *Have 2/3 years previous management experience in Front Office operations, ideally in a 4/5 star hotel. *Have excellent interpersonal skills, must be flexible and easy to work with. *Be a genuine, friendly, welcoming person. *Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline. *Have extensive experience with Opera, Alkimii and other IT systems. *Be experienced with MS Office packages such as Outlook, Word, Excel, etc. *Be prepared to help out the rest of the Team in a willing and positive manner, Coach, mentor, train, assist. *Have excellent attention to detail and catering for guests special needs and requests. *Have a pro-active approach to selling. For full details please contact Richard Lynch Email current CV in Word Format to Richard with Reference contact information .
14 days ago