Customer Success Manager X2

Sigmar Recruitment

Cork

Customer Success Manager - SAAS. About The Employer: A well-established communication platform is looking for a Customer Success Manager to join their Irish team. The ideal person will be an independent worker who uses their initiative and is experienced in customer success roles. This is a remote role with a competitive salary and benefits. About Your New Job: • Build and maintain strong customer relationships throughout the post launch journey. • Be a subject matter expert on employee engagement and internal communications. • Translate customer feedback into product direction and strategy. • Analyse metrics, understand desired business outcomes and develop KPI’s. • Assist with troubleshooting. • Own agendas for weekly /biweekly calls using CRM system with this. • Provide best practice and insight on how to increase adoption based on trends and customer case studies. • Deliver reviews to key customer stakeholders. • Collaborate with a variety of teams such as Sales, Marketing and Project Managers along with the director of Customer Success to develop and enhance post launch best practices. What Skills/Experience You Need: • 4+ years’ experience in customer success roles. • Tech savvy – experience and knowledge of SaaS and CRM systems in particular. • Experience in presenting to C-Suite level multinationals and ability to explain information to all levels. • Consultative approach experience and account management background. • Experience in dealing with customer renewals. • Ideally experience in working for a start-up company. • Experience working with a HR/Marketing department is desirable. Whats on offer: • A competitive base salary + bonus + excellent benefits. • Room to develop your career. Whats Next. Looking for more info? Call Marie in Sigmar on 021 4847133. Ready to apply? Hit the reply now button and send me a CV or send it to modriscoll@sigmar.ie directly. Why Apply Through Sigmar? • We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV. • We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search. • Gain access to exclusive roles that are not advertised elsewhere. Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities, please let us know. For further information please refer to the Privacy Statement on our website.

894 days ago