Cache of job #14148387

Job Title

Guest Relations Manager 4* Hotel Cork

Employer

Richard Lynch Consulting.

Location

Cork

Description

 we are actively recruiting experienced guest relations manager for a busy 4* hotel in cork  your role  *under the general guidelines of the gm / dgm, to ensure the day-to-day front of house operations are carried out. in line with department and hotel standards  *to provide quality service to guests at all times, dealing with all complaints arising in a timely manner  *to carry out duties in accordance with statutory, health and safety requirements  *assist with front desk operations / guest queries and check in / out of guests  *deal with all special requests and specific requirements from guests  *assist with the induction, training and supervision of all front of house team members  *track and monitor weekly customer feedback and respond as appropriate  *review brand customer service feedback targets and implement corrective action if / as required  *ensure guest satisfaction  and standards are maintained by the reception team  * motivate the team members towards achieving the sales targets for front office  *to liaise with the revenue and reservations manager in maximising front office sales  *to ensure the brand loyalty targets are achieved in conjunction with sales and rooms manager.    the person  *have 2/3 years previous management experience in front office / guesr relations in a 4/5 star hotel  *have excellent presentation and interpersonal skills  *be a genuine, friendly, welcoming, gracious person  *have an appropriate 3rd level qualification in hospitality/hospitality management or a relevant discipline  *have extensive experience with opera  *be very flexible, being prepared to help out the rest of the team in a willing and positive manner  *have excellent attention to detail  *have a pro-active approach to selling  *have excellent spoken and written english  for full details please contact richard lynch at 086-8333677...email current cv in word format to richard. with reference contact information  .

Date Added

3 days ago

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