Guest Relations Manager 4* Hotel Cork
Richard Lynch Consulting.
we are actively recruiting experienced guest relations manager for a busy 4* hotel in cork your role *under the general guidelines of the gm / dgm, to ensure the day-to-day front of house operations are carried out. in line with department and hotel standards *to provide quality service to guests at all times, dealing with all complaints arising in a timely manner *to carry out duties in accordance with statutory, health and safety requirements *assist with front desk operations / guest queries and check in / out of guests *deal with all special requests and specific requirements from guests *assist with the induction, training and supervision of all front of house team members *track and monitor weekly customer feedback and respond as appropriate *review brand customer service feedback targets and implement corrective action if / as required *ensure guest satisfaction and standards are maintained by the reception team * motivate the team members towards achieving the sales targets for front office *to liaise with the revenue and reservations manager in maximising front office sales *to ensure the brand loyalty targets are achieved in conjunction with sales and rooms manager. the person *have 2/3 years previous management experience in front office / guesr relations in a 4/5 star hotel *have excellent presentation and interpersonal skills *be a genuine, friendly, welcoming, gracious person *have an appropriate 3rd level qualification in hospitality/hospitality management or a relevant discipline *have extensive experience with opera *be very flexible, being prepared to help out the rest of the team in a willing and positive manner *have excellent attention to detail *have a pro-active approach to selling *have excellent spoken and written english for full details please contact richard lynch at 086-8333677...email current cv in word format to richard. with reference contact information .
3 days ago