Business Systems Analyst

CPL

Cork

Cpl are delighted to be partnering with Cadence Design Systems who are in the process of establishing a global R&D Centre of Excellence in Cork. Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. The company applies its underlying Intelligent System Design strategy to deliver software, hardware and IP that turn design concepts into reality. Cadence customers are the worlds most innovative companies, delivering extraordinary electronic products from chips to boards to systems for the most dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace, industrial, and health. Business System Analyst. Location: Cork. JobOverview: Work as a critical member of the customer support business team to define,plan and work with IT teams to test and release functional improvements in the customer support flow. Also work with the customer support teams totrain, debug and resolve day to day operational issues. JobResponsibilities: Non-TechnicalProject team member for SFDC CRM release management. Manage full release including enhancement request entry, characterization and prioritization. Develop and maintain project plans, manage individual projects, hold project meetings, and ensures project deadlines are met. Status reporting and progress communication to senior leadership, team members and business partners. Issue and risk identification, mitigation and, if necessary, escalation. Define the CRM project success criteria for projects and establish Key Performance Indicators (KPIs) and metrics to measure the value, adoption and impact to the business. Increase operational maturity through enhanced performance, stability, and scalability of existing systems, tools and processes. In collaboration with the broader cross functional team, responsible for the end to end release deliverables and strategies including; UAT, training, communications, change management, documentation, etc. Effectively apply project methodology and enforces project standards. JobQualifications: 4+years of Industry Experience in IT related sector. 1-2years experience on Salesforce Lightning / Service Cloud. Salesforce.com Certifications desired in ADM 201, DEV 401, Sales and Service Cloud Certified. Proficiency in gathering Business Requirements and mapping them into a Business Solution. Experience in SFDC CRM system management, including upgradation, enhancement and maintenance. Exposure to various Industry Verticals, Business Models and Geographies. Should have worked in a cross functional and distributed organizational set up. Excellent Analytical and Written/Verbal Communication Skills. Experience with Agile project management environment, SCRUM certification a plus. Required excellent communication skills (verbal and written), Presentation/Reporting and analytical skills would be key to the role. Additional Skills/Preferences: Salesforce.com Certifications desired in ADM 201, DEV 401, Sales and Service Cloud Certified. Additional Information: Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization. We strive to attract a qualified and diverse candidatepool andencourage diversity and inclusion in the workplace.

880 days ago