Cache of job #14173170

Job Title

Front Of House Manager 4* Hotel Cork

Employer

Richard Lynch Consulting.

Location

Cork

Description

Description. Client is recruiting experienced Front of House / Deputy Manager reporting directly to the General Manager. Candidates need 2/3 years 4/5* Hotel expertise in a similar role. Responsible for Revenue management including room rate yield and OTA's. Allocations and Rooms management. Hotel PMS experience essential, Hotsoft preferred. Manage hotel Front office operations. Previous people management experience is required to include reception, reservations and guest relations teams. Preparation of daily, weekly and monthly reports. Your Role. *To ensure the day-to-day Front Of House operations are carried out in line with Department and Hotel standards. *To provide quality service to guests at all times, dealing with all matters arising in a timely manner. *To carry out duties in accordance with statutory, health and safety requirements. *Assist with Front Desk activities / Reservations, guest queries and check in / out of guests. *Deal with all payments, ensuring they are balanced and accurate. *Assist with the recruitment, induction, training and supervision of all Team Members. *Track and monitor weekly customer feedback and respond as appropriate. *Review Customer feedback and implement corrective action if / as required. *To control all costs, including rostering and payroll, associated with the Department. * Motivate the Team Members towards achieving the Sales targets for Front Office. *To work with Reservations team in handling calls and maximising Front Office sales. The Person. *Have excellent interpersonal and professional team leadership skills. *Be a genuine, friendly, welcoming person. *Have an appropriate 3rd level qualification in Hospitality/Hospitality Management  *Have extensive experience with Hotsoft PMS, using, teaching, troubleshooting. *Have excellent attention to detail and instill this trait in all your team. *Have a pro-active approach to upselling. *Have excellent spoken and written English. You must have current legal status to live and work in the Republic of Ireland, Role not eligible for Work Permit. For full details please contact Richard Lynch at 086-8333677...Email current CV in Word Format to Richard with Reference contact information .

Date Added

368 days ago

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